At RRC, the privacy of our visitors is of extreme importance to us. That’s why we are committed to ensuring the safety of your information and preventing unauthorized access or disclosure, so we adhere to strict industry-standard security policies and practices, by hosting our services in a PCI-DSS certified environment.
Purchase Policy
1- To complete the purchase process , the customer must be at least 18 years old, be authorized to enter into contractual obligations, and have consent to work for or on behalf of any person, and the website must be used in accordance with these General Terms and Conditions.
2- The client is responsible for his financial activities.
3- The customer guarantees that all the information entered is accurate.
Cancellation Policy
Before completing the purchase and payment process, the customer must make sure to read all the terms and conditions of exchange, return, and the resulting fines by the sales representative.
In the event that cancellation is possible, the cancellation request must be sent via e-mail to the sales representative.
Delivery Policy
RRC provides a delivery service within a maximum period of 72 hours from the time of order completion, as it is subject to a non-refundable delivery fee .
Also, please consider the following when returning or exchanging any product:
1- The return period, which is limited to three days from the date of purchase in case there is a manufacturing defect in the goods only.
2- The replacement period, which is limited to seven days from the date of purchase.
3- The product must be in its original condition with all product attachments.
4- Bring the purchase invoice for the product.
5- When the product is returned, it is verified by the competent person to ensure that it is safe and free of defects.
6- Offers cannot be exchanged or returned
Warranty Policy
All RRC products are subject to a one-year warranty from the local agent/distributor, as the local agent/distributor bears full responsibility for product maintenance and spare parts.
RRC is not responsible for product warranty, maintenance and spare parts, but we are happy to assist you and follow up with the local agent/distributor if necessary.
